Frequently Asked Questions
- Do you Ship Internationally ?
Yes, we ship internationally! When you place an order at our store and enter your address, you'll see international shipping options which will calculate the shipping costs for you.
- Will I be responsible for import duty, VAT, or other taxes outside of the EU?
Yes. Customers with shipping addresses outside of the EU are responsible for all duties, import taxes, and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs.
Please do not hesitate to contact us if you have any questions
- How do I track my order
To track your order simply click here and enter your Order ID in the box below and press return. This was given to you on your receipt and in the confirmation email you should have received.
- What Shipping methods are available ?
We ship worldwide via UPS or DHL
- Do you provide any warranty ?
Any product that you purchase from "KESTAKON LIMITED". will still be covered by the standard manufacturer's warranty.
This will usually be found within the detailed product information pages. We can assist by providing manufacturer's contact details but are not responsible for arranging warranty issues on your behalf and offer no standard or extended guarantees beyond what is provided by the manufacturer.
- Checkout problems
Your business is important to us. If you experience an error or are having other issues during checkout, please review the following suggestions to help you complete your purchase.
- I can’t use my email because it says I already have an account
If you have ever purchased from a 2kshops, we will have your information on file. Use the “Forgot your password” link if you cannot remember the password you used for your previous purchase in 2kshops
- Can’t add product to cart
If the “Add to Cart” button is not appearing on product detail pages, then that particular product may not be available at this time. Our website is updated daily with product information and availability. We remove the “Add to Cart” buttons for products that are not available.
- Email about payment error
We don’t always authorize your credit card at the exact moment of purchase. If you receive a payment error email from us, it means we cannot process your order until the payment error is corrected. Verify that the credit card number, expiration date and card verification code were entered correctly for the order. If you are using a new credit card, please be sure that you have activated the new card before using it for your order.
- Promotional code is not accepted
First, be sure that you are entering the promotion code exactly as it appears. Codes are often case sensitive and best practice is to simply copy and paste the code when trying to apply a code to an order. If you are still having trouble, please make sure the code has not expired or was not a one-time use code. If the code is correct, then it’s likely that your order does not meet the qualifications for using the promotional code.
- Promotion code is already redeemed
You need to enter your promotion code into the order form only once to redeem the code value. If you are receiving an error message for the code, it is possible that the code has already been redeemed.
- Page does not update or continue
If the order form is not updating when you make changes, there may be an issue with your browser storing an older copy of the page. You can force your browser to update the page by holding down the Shift key on your keyboard and simultaneously clicking the Reload or Refresh button on your browser.
- System error on website
These errors usually occur for a very brief time. Please return to our website and try again later. Often times, a simple page refresh will solve the problem. If you still run into issues placing your order, please contact our customer service team. You may find contact information by clicking the “Contact Us” button.
- Technical problems
People have different types of computers that may use different web browsers. Sometimes the differences can cause an issue in checkout. Here are a few tips to help you complete your order.
- Use a Compatible Web Browser
We try and make every effort to ensure our sites are compatible with the major web browsers. Our sites are designed to work with most versions of Microsoft Internet Explorer, Mozilla Firefox, Apple Safari and some mobile Smartphone browsers. If you are not using a compatible web browser, please download or use the appropriate software to complete your order.
- Accept Cookies
If your web browser does not accept cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart. To make a purchase, you need to configure your web browser to accept cookies from our website.
- Enable Cookies in Your Web Browser
To enable cookies in your web browser, you need to specify this in the software preferences. Most web browsers will have a “Preferences” section or a “Privacy” setting from one of the Help menus. In these sections, you can enable your web browser to “Accept Cookies” or “Accept Third-Party Cookies.”
- Clear Your Browser Cache
Web browsers use a cache to store web pages that you have previously visited. This makes your web browsing experience faster and more efficient because the web browser can store pages for faster access. Sometimes, your browser can have a cache problem and you need to clear the cache to make room for new files.
To clear your cache, go to the “Cache” or “Temporary Internet Files” option for your browser (on Firefox, go to “Preferences” and choose “Advanced”. There will be a button to clear your cache. If you use Internet Explorer, go to “Tools” and choose “Internet Options”), and delete the files stored in your cache.
If you experience difficulties resolving any order placement issue, please contact our customer service team. You may find contact information by clicking the “Contact Us” button.